Terms of Service | Cybercognize

CyberCognize Terms of Service

Last updated: 30 August 2026

These Terms of Service (“Terms”) govern the purchase and use of products and services offered by CyberCognize Pty Ltd (“CyberCognize”, “we”, “us” or “our”) through our website, online store and associated services.

By placing an order, registering for training, accessing a course or otherwise using our services, you agree to these Terms together with our Privacy Policy, Return, Refund and Cancellation Policy and any additional terms disclosed in relation to a particular course, service or booking.

Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

1. About CyberCognize

CyberCognize Pty Ltd is an Australian professional training business offering training and certification-related products and services in areas including artificial intelligence, cybersecurity, information security and related professional disciplines.

CyberCognize may offer products and services developed, owned, administered or delivered by third-party training, certification, examination and learning providers.

For the purposes of these Terms, a “Third-Party Training Provider” or “Provider” means an organisation whose training materials, courses, examinations, certifications, digital learning services or related products are authorised for sale, promotion, facilitation or delivery by CyberCognize.

CyberCognize and each Provider remain separate legal entities unless expressly stated otherwise.

Where CyberCognize acts as an authorised reseller or licensee of a Provider, CyberCognize does not represent itself as the owner of that Provider or its intellectual property.

2. Third-Party Training Providers

Some products and services available through CyberCognize may be created, owned, administered, hosted or delivered by a Provider.

Depending on the particular course or service:

CyberCognize may sell or facilitate the training;

the Provider may supply course materials or digital learning access;

a Provider platform may be used to register learners or deliver training;

examinations may be administered by the Provider or another authorised body;

certification or certificate decisions may be made by the applicable certification body; and

additional Provider requirements may apply.

The identity of the applicable Provider will normally be displayed on the relevant course or service page where appropriate.

CyberCognize will not claim ownership of Provider trademarks, course materials, certifications or other intellectual property.

3. Provider Terms and Requirements

Some courses, examinations, certifications or services may be subject to additional terms, rules, policies or eligibility requirements imposed by the applicable Provider.

These may include requirements relating to:

learner registration;

course access;

examinations;

certification;

prerequisites;

training attendance;

transfers;

rescheduling;

acceptable use;

intellectual property;

account access; or

expiry of training or examination entitlements.

Where Provider-specific conditions materially affect a purchase, CyberCognize will seek to make those conditions available or bring them to the customer's attention before or in connection with the relevant service.

If there is an inconsistency between these Terms and a mandatory Provider requirement relating specifically to the Provider's platform, examination or certification process, the Provider requirement may apply to that aspect of the service. However, nothing in a Provider's terms removes a right or remedy that CyberCognize's customer has against CyberCognize where that right cannot legally be excluded.

4. Geographic Availability

Products and services may only be offered in countries or regions where CyberCognize is authorised and legally permitted to provide them.

Availability may depend on:

the customer's location;

the applicable Provider;

CyberCognize's contractual authorisation;

territorial restrictions;

the selected course;

the selected delivery method;

sanctions or trade restrictions; and

applicable legal or regulatory requirements.

CyberCognize may decline or cancel an order where fulfilling the order would breach a Provider agreement, territorial restriction or applicable law.

CyberCognize may be subject to territorial restrictions under Provider agreements and will only offer products and services in locations where it is authorised to do so.

Where an order cannot be fulfilled for these reasons after payment has been received, CyberCognize will provide an appropriate remedy in accordance with applicable law and our Return, Refund and Cancellation Policy.

5. Training Delivery Methods

CyberCognize may offer training through one or more of the following delivery methods.

Self-Study
Independent study using authorised training materials or digital resources.

E-Learning
Self-paced digital learning that may include written materials, recorded content, online learning modules or Provider-platform access.

Virtual Classroom
Scheduled live instructor-led training delivered remotely.

Instructor-Led Classroom
Scheduled face-to-face training delivered at a specified venue.

Private Training
Training arranged specifically for an organisation, group or government customer and delivered virtually, at an agreed venue or through another agreed arrangement.

Not every delivery method is available for every course.

The relevant course page, session information or quotation will identify the delivery options available at the time of purchase.

6. Orders and Acceptance

Placing an order through CyberCognize does not necessarily mean that Provider access, course materials or examination entitlements have already been provisioned.

An order may be subject to:

successful payment;

verification of customer information;

availability of the selected product;

Provider availability or approval;

territorial eligibility;

trainer or session availability;

minimum participant requirements where applicable; and

other conditions disclosed for the particular product or service.

CyberCognize may request additional information reasonably necessary to complete an enrolment.

Where CyberCognize cannot fulfil an accepted and paid order, we will contact the customer and provide an appropriate remedy having regard to the circumstances, applicable law and our Return, Refund and Cancellation Policy.

7. Pricing, GST and Other Taxes

Unless otherwise stated, prices displayed to Australian customers are in Australian dollars (AUD).

Applicable Australian GST will be included or applied in accordance with Australian tax requirements.

Prices, currencies and applicable taxes for customers outside Australia may differ depending on the customer's location and the market through which the product is sold.

Customers must provide accurate billing and location information.

CyberCognize determines the retail price charged to its customers unless otherwise stated or restricted by applicable law or an agreed commercial arrangement.

8. Payment

Payment must be made using a payment method offered through CyberCognize or through another payment arrangement expressly approved by CyberCognize.

Online purchases will generally require payment at checkout.

Corporate, government, group or Private Training customers may instead be offered:

quotations;
invoices;
purchase-order arrangements; or
agreed payment terms or schedules.

CyberCognize may delay provisioning until required payment has been received.

9. Course Provisioning and Activation

Training purchases may require CyberCognize to register the learner, order course materials, allocate an entitlement or activate access through a Provider.

Accordingly:

Payment and provisioning are separate processes.

A successful payment confirms that CyberCognize has received payment. It does not necessarily mean that the Provider has already activated the learner's training account or course entitlement.

Customers are responsible for providing accurate learner information required to complete enrolment.

Some Providers may require CyberCognize to purchase Self-Study or E-Learning access in advance or otherwise commit Provider charges before access is provisioned.

10. Scheduled Training

Virtual Classroom, Instructor-Led Classroom and Private Training may depend on:

trainer availability;

session availability;

participant numbers;

venue availability;

time zones;

Provider requirements; and

other reasonable operational requirements.

CyberCognize will make reasonable efforts to provide scheduled training as advertised or agreed.

A scheduled session may occasionally need to be changed, postponed or cancelled.

Where there is a material change affecting a customer's booking, CyberCognize will contact the customer and provide an appropriate option or remedy having regard to the circumstances, applicable law and our Return, Refund and Cancellation Policy.

Separate cancellation, transfer or rescheduling conditions may apply to corporate, group or Private Training bookings where resources have been committed specifically for that engagement.

11. Examinations, Certificates and Certifications

Purchasing or completing training does not guarantee that a learner will:

pass an examination;

receive a certification or certificate;

meet certification experience requirements;

obtain employment;

obtain a promotion;

increase income; or

achieve any particular professional result.

Where an examination, assessment or certification scheme is administered by a Provider or certification body, that organisation is responsible for examination outcomes, assessment decisions and determining whether the learner satisfies the applicable certification or certificate requirements.

Learners are responsible for satisfying prerequisites, examination requirements, professional experience requirements and any other conditions imposed by the relevant Provider or certification body.

12. Customer Responsibilities

Customers and learners agree to:

provide accurate and complete information;

select the appropriate course and delivery method;

use training access only for authorised learners;

comply with applicable Provider rules;

protect usernames, passwords and access credentials;

not improperly share course access;

comply with applicable examination requirements;

behave appropriately during live or classroom training;

respect intellectual-property rights; and

use CyberCognize and Provider systems lawfully.

Access may be suspended where reasonably necessary because of suspected fraud, misuse, unauthorised sharing, intellectual-property infringement, examination misconduct or serious breach of these Terms or applicable Provider requirements.

13. Intellectual Property

CyberCognize owns or licenses the intellectual property associated with the CyberCognize brand, website and original CyberCognize content.

Providers retain ownership of their respective:

trademarks;

course materials;

videos;

examinations;

training platforms;

publications;

certification materials; and